A concise and compelling assertion initially of a resume, tailor-made for a customer support function, clearly communicates profession targets and aspirations to potential employers. For instance, a press release may categorical a need to contribute to an organization’s buyer satisfaction by leveraging robust communication and problem-solving expertise. This focused method helps recruiters shortly perceive an applicant’s suitability for the place.
This introductory assertion permits job seekers to focus on related expertise and expertise, showcasing their worth proposition to potential employers. It serves as a primary impression, demonstrating an understanding of the customer support area and a dedication to excellence. Up to now, goal statements had been extra widespread, however they’ve advanced to turn out to be extra centered and achievement-oriented. A well-crafted assertion can considerably enhance the possibilities of a resume being seen and shortlisted.
The next sections will delve deeper into crafting efficient statements for customer support roles, exploring greatest practices, widespread pitfalls, and offering concrete examples for varied expertise ranges.
1. Goal the particular function
A focused goal assertion considerably will increase the effectiveness of a customer support consultant resume. Generic statements lack influence and fail to display a real understanding of the specified place. Focusing on requires cautious evaluation of the job description and tailoring the target to replicate the particular wants and expectations of the employer.
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Figuring out Key phrases
Analyzing the job description for key phrases associated to expertise, expertise, and tasks helps focus the target. For instance, a posting in search of “proactive problem-solving” and “shopper relationship administration” needs to be mirrored within the goal assertion. This demonstrates a direct correlation between the applicant’s skills and the employer’s necessities.
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Highlighting Related Expertise
Matching prior expertise to the goal function demonstrates suitability. If the job description emphasizes technical help, the target ought to spotlight related technical expertise and expertise. Conversely, a task centered on buyer retention may warrant highlighting expertise in constructing shopper relationships and loyalty. This tailor-made method reinforces the applicant’s {qualifications} for the particular place.
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Addressing Firm Wants
Researching the corporate’s values, mission, and buyer base permits for a extra focused goal. Aligning profession targets with the corporate’s total aims demonstrates real curiosity and a proactive method. For instance, mentioning a need to contribute to an organization’s give attention to buyer satisfaction via personalised service reveals a deeper understanding of the function and its influence on the group.
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Avoiding Generic Statements
Phrases like “in search of a difficult place” or “seeking to make the most of expertise” lack specificity and provide little perception into the applicant’s true targets. These generic statements fail to distinguish candidates or display a transparent understanding of the customer support function. As a substitute, specializing in tangible contributions and particular profession aspirations throughout the customer support area makes a stronger impression.
By aligning the target assertion with the particular necessities of the goal function, candidates display a transparent understanding of the place and their suitability for it. This focused method enhances the resume’s total influence and will increase the chance of securing an interview.
2. Spotlight Related Expertise
Throughout the goal assertion of a customer support consultant resume, highlighting related expertise is essential for demonstrating suitability to potential employers. This concisely showcases key skills that align with the goal function, making the resume stand out and rising the possibilities of securing an interview. Efficient highlighting includes choosing probably the most pertinent expertise and presenting them in a compelling method.
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Communication Proficiency
Sturdy communication expertise are elementary to customer support. This encompasses energetic listening, clear articulation, empathy, and the flexibility to adapt communication fashion to various audiences. Examples embody resolving buyer complaints through telephone, electronic mail, or chat, successfully explaining complicated info, and de-escalating tense conditions. Throughout the goal assertion, mentioning “wonderful written and verbal communication expertise” or “confirmed means to construct rapport with purchasers” immediately addresses this crucial requirement.
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Drawback-Fixing Talents
Customer support representatives continuously encounter challenges requiring analytical considering and problem-solving expertise. This includes figuring out the basis reason for points, evaluating potential options, and implementing efficient resolutions. Examples embody troubleshooting technical issues, resolving billing discrepancies, or discovering inventive options to fulfill buyer wants. Highlighting “confirmed means to resolve complicated buyer points” or “proficiency in troubleshooting technical issues” showcases this important talent.
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Technical Proficiency
Relying on the particular customer support function, technical proficiency could be a important asset. This may increasingly embody experience in particular software program, CRM techniques, or technical help procedures. Examples embody navigating buyer databases, using on-line chat platforms, or troubleshooting software program points. Mentioning particular software program proficiency, resembling “proficient in Salesforce” or “skilled with Zendesk,” immediately addresses technical necessities outlined within the job description.
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Adaptability and Resilience
The dynamic nature of customer support requires adaptability and resilience. Representatives should deal with surprising conditions, handle a number of duties concurrently, and preserve composure underneath strain. Examples embody adapting to altering firm insurance policies, dealing with a sudden inflow of buyer inquiries, or responding calmly to difficult buyer interactions. Highlighting “means to thrive in fast-paced environments” or “confirmed means to handle a number of priorities successfully” showcases these priceless traits.
By strategically highlighting these related expertise throughout the goal assertion, candidates display their preparedness for the calls for of a customer support function. This focused method strengthens the resume’s total influence and positions the applicant as a powerful contender for the place.
3. Quantify Achievements
Quantifying achievements inside a customer support consultant goal assertion offers concrete proof of previous efficiency and provides important weight to claims of talent and experience. As a substitute of merely stating proficiency in customer support, quantifiable achievements display the influence of these expertise. This data-driven method offers potential employers with measurable outcomes, permitting for a extra goal evaluation of a candidate’s capabilities. For instance, stating “Elevated buyer retention by 10% via proactive customer support methods” provides extra compelling proof than stating “Glorious customer support expertise.”
A number of key areas inside customer support lend themselves to quantification. Metrics resembling improved buyer satisfaction scores, lowered decision instances, elevated gross sales conversion charges, or minimized buyer churn can all be used to showcase impactful contributions. Offering particular numbers related to these enhancements provides tangible proof of effectiveness. As an example, “Decreased common name dealing with time by 15% whereas sustaining a 95% buyer satisfaction score” paints a transparent image of effectivity and buyer focus. These quantifiable achievements rework the target assertion from a subjective declare into an goal demonstration of worth.
Incorporating quantifiable achievements into the target assertion requires cautious choice and presentation. Selecting metrics immediately related to the goal function and aligning them with the employer’s key efficiency indicators demonstrates a transparent understanding of the place and its necessities. Moreover, presenting these achievements concisely and successfully ensures the target assertion stays centered and impactful. This data-driven method not solely strengthens the resume but in addition positions the candidate as a results-oriented particular person able to making tangible contributions to the group.
4. Present Worth Proposition
A customer support consultant goal assertion should clearly articulate the candidate’s worth proposition. This includes demonstrating how expertise and expertise immediately profit a possible employer. A worth proposition strikes past merely itemizing {qualifications}; it connects these {qualifications} to tangible outcomes for the group. This connection offers a compelling cause for employers to think about the applicant. For instance, as a substitute of stating “Skilled in customer support,” a stronger method could be to say “Leveraged customer support experience to resolve complicated points, leading to a 15% improve in buyer satisfaction.” This demonstrates the direct influence of the candidate’s expertise.
Efficient worth propositions are constructed on understanding the employer’s wants and aligning them with the candidate’s skills. Researching the corporate’s challenges and targets permits candidates to tailor their goal statements to deal with these particular wants. This focused method showcases the candidate’s potential contributions and demonstrates a proactive curiosity within the group. Highlighting accomplishments that resonate with the employer’s priorities, resembling enhancing buyer retention, streamlining processes, or enhancing the shopper expertise, strengthens the worth proposition. As an example, a candidate making use of to an organization centered on buyer loyalty might state, “Applied proactive buyer engagement methods, leading to a ten% improve in buyer retention charges.” This immediately addresses the corporate’s precedence and positions the candidate as a priceless asset.
A robust worth proposition differentiates candidates by showcasing their distinctive contributions. It transforms the target assertion from a listing of expertise right into a compelling narrative of potential influence. By specializing in the advantages supplied to the employer, the candidate demonstrates not solely their {qualifications} but in addition their understanding of the enterprise and their potential to contribute to its success. This strategic method considerably enhances the resume’s effectiveness and will increase the chance of securing an interview.
5. Categorical Profession Aspirations
Expressing profession aspirations inside a customer support consultant goal assertion provides depth and course, distinguishing candidates who possess not solely the mandatory expertise but in addition a transparent imaginative and prescient for his or her skilled development. This forward-looking perspective demonstrates dedication and ambition, interesting to employers in search of people with long-term potential. A well-articulated aspiration aligns private targets with the corporate’s aims, creating a way of shared goal. For instance, stating a need to concentrate on shopper relationship administration inside a rising firm indicators a dedication to each private improvement and organizational contribution. This contrasts sharply with a generic goal that merely seeks a customer support place, missing a way of course or goal.
The sensible significance of expressing profession aspirations lies in its means to resonate with employers in search of pushed people. It offers perception right into a candidate’s motivation and potential trajectory throughout the group. Aligning aspirations with the corporate’s development areas, resembling specializing in a brand new product line or contributing to buyer retention methods, additional strengthens this connection. This demonstrates not solely ambition but in addition a strategic understanding of the business and the corporate’s place inside it. Furthermore, expressing aspirations can facilitate extra significant conversations throughout interviews, permitting candidates to debate their long-term targets and the way they align with the group’s imaginative and prescient. This proactive method positions the candidate as a priceless asset with the potential to contribute meaningfully to the corporate’s future success. As an example, a person aiming to transition from a customer support consultant function to a staff lead place can categorical their need to develop management expertise and contribute to staff efficiency inside their goal.
In conclusion, integrating profession aspirations right into a customer support consultant goal assertion elevates the resume by showcasing not solely current capabilities but in addition future potential. This method permits candidates to face out from the competitors by demonstrating ambition, foresight, and a real curiosity in contributing to the group’s long-term success. The strategic alignment of private targets with firm aims creates a compelling narrative that resonates with employers in search of pushed and forward-thinking people. This in the end will increase the chance of securing an interview and progressing towards a satisfying profession path throughout the customer support area.
6. Preserve Conciseness
Throughout the context of a customer support consultant goal for a resume, conciseness is paramount. Recruiters usually spend mere seconds reviewing every resume, necessitating a transparent and impactful presentation of knowledge. A concise goal assertion ensures key {qualifications} are instantly obvious, maximizing influence and holding recruiter consideration. This focused method avoids overwhelming the reader with pointless particulars and focuses on delivering a compelling worth proposition shortly and successfully. The next aspects discover the important thing parts of sustaining conciseness inside this particular context.
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Brevity and Influence
Brevity ensures the target assertion stays centered and impactful. Lengthy, rambling sentences dilute the message and danger shedding the reader’s consideration. Prioritizing key expertise and quantifiable achievements, whereas avoiding pointless jargon or filler phrases, strengthens the assertion’s influence. For instance, “Elevated buyer satisfaction by 15% via proactive problem-solving and efficient communication” is extra impactful than “Searching for a place the place I can make the most of my communication and problem-solving expertise to enhance buyer satisfaction.” The previous conveys key accomplishments concisely, whereas the latter lacks particular achievements and makes use of extra phrases to convey much less info. This brevity permits recruiters to shortly grasp the candidate’s worth proposition.
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Focused Language
Utilizing focused language ensures the target assertion immediately addresses the necessities of the particular customer support function. Generic phrases like “in search of a difficult place” provide little perception into the candidate’s {qualifications} or profession targets. As a substitute, specializing in particular expertise and expertise related to the goal function maximizes influence inside a restricted area. For instance, “Confirmed means to resolve complicated technical points whereas sustaining a 90% buyer satisfaction score” targets a technical help function successfully, whereas “In search of a place in customer support” lacks specificity and fails to distinguish the candidate. This focused language permits recruiters to shortly assess the candidate’s suitability for the function.
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Prioritizing Key Data
Prioritizing key info ensures probably the most related {qualifications} are instantly obvious. This includes rigorously choosing probably the most impactful achievements and expertise to incorporate within the goal assertion. Much less related particulars, whereas doubtlessly priceless in different contexts, needs to be omitted to take care of conciseness. As an example, mentioning intensive expertise in a particular software program related to the goal function holds better worth than itemizing a number of unrelated software program proficiencies. This prioritization focuses consideration on probably the most pertinent {qualifications}, making the target assertion more practical in conveying the candidate’s suitability for the particular function.
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Avoiding Redundancy
Avoiding redundancy streamlines the target assertion, making certain every phrase contributes meaningfully. Repeating info or utilizing a number of phrases to convey a single concept weakens the assertion’s influence and consumes priceless area. For instance, stating “Glorious communication and interpersonal expertise” may be extra concisely expressed as “Distinctive communication expertise,” as robust interpersonal expertise are inherent in efficient communication. This eliminates redundancy and strengthens the general message. This streamlined method permits recruiters to course of info shortly and effectively, enhancing the target assertion’s effectiveness.
In conclusion, sustaining conciseness inside a customer support consultant goal assertion is essential for capturing recruiter consideration and conveying key {qualifications} successfully. By prioritizing brevity, utilizing focused language, highlighting key info, and avoiding redundancy, candidates can create a compelling and impactful goal assertion that strengthens their resume and will increase their possibilities of securing an interview. This concise method demonstrates professionalism and respects the recruiter’s time, in the end enhancing the candidate’s total presentation.
7. Use Motion Verbs
Sturdy motion verbs considerably improve the influence of a customer support consultant goal for a resume. These verbs infuse the assertion with power and dynamism, showcasing accomplishments and expertise concretely. Fairly than passively describing attributes, motion verbs display proactive engagement and tangible contributions, making the target assertion extra compelling and results-oriented. This energetic voice portrays the candidate as a dynamic particular person able to taking initiative and reaching outcomes.
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Demonstrating Initiative
Motion verbs like “initiated,” “applied,” and “developed” showcase proactive habits and possession of tasks. As an example, “Applied new customer support protocols that lowered decision time by 15%” demonstrates initiative and quantifiable outcomes. This contrasts sharply with a passive phrase like “Liable for customer support protocols.” The energetic voice highlights the candidate’s direct involvement and constructive influence on customer support processes.
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Highlighting Achievements
Motion verbs like “resolved,” “achieved,” and “exceeded” emphasize accomplishments and contributions. “Resolved complicated buyer points, leading to a ten% improve in buyer satisfaction” showcases problem-solving expertise and constructive outcomes. This data-driven method reinforces the candidate’s worth proposition. Conversely, “Had expertise resolving buyer points” lacks the identical influence and fails to quantify achievements. Using motion verbs offers concrete proof of previous efficiency.
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Showcasing Expertise
Motion verbs like “communicated,” “collaborated,” and “analyzed” showcase core competencies related to customer support roles. “Communicated successfully with various buyer demographics, reaching a 95% buyer satisfaction score” demonstrates robust communication expertise and quantifiable success. In distinction, “Possesses robust communication expertise” merely states an attribute with out demonstrating its sensible software. Motion verbs join expertise to tangible outcomes.
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Making a Dynamic Impression
Motion verbs create a dynamic and interesting impression, capturing the reader’s consideration and conveying enthusiasm for the function. “Spearheaded buyer retention initiatives, leading to a 5% discount in buyer churn” initiatives a proactive and results-oriented picture. This contrasts with a passive assertion like “Was concerned in buyer retention initiatives.” The energetic voice conveys a way of possession and dedication, portraying the candidate as a priceless asset to the group.
Incorporating motion verbs inside a customer support consultant goal assertion elevates the resume by showcasing accomplishments, expertise, and initiative concisely and powerfully. This energetic voice creates a dynamic impression, positioning the candidate as a proactive and results-oriented particular person able to making important contributions to the group. This strategic use of language strengthens the target assertion’s influence and will increase the chance of securing an interview.
8. Tailor to the corporate
Tailoring a customer support consultant goal assertion to the particular firm demonstrates real curiosity and considerably will increase its influence. Generic statements lack the personalization essential to resonate with recruiters, whereas a tailor-made method showcases the applicant’s understanding of the corporate’s values, tradition, and buyer base. This customization reinforces the candidate’s suitability for the particular function throughout the focused group.
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Researching Firm Values
Understanding an organization’s core values offers insights into its priorities and desired worker attributes. Researching firm web sites, mission statements, and social media presence reveals key info that may be built-in into the target assertion. For instance, if an organization emphasizes customer-centricity, the target assertion might spotlight the candidate’s ardour for delivering distinctive buyer experiences. This alignment demonstrates a powerful match with the corporate tradition.
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Addressing Particular Wants
Reviewing firm information, press releases, and annual experiences reveals present challenges and alternatives. Tailoring the target assertion to deal with these particular wants showcases the candidate’s proactive considering and potential contributions. As an example, if an organization is increasing into new markets, the target assertion might spotlight the candidate’s expertise in various buyer demographics. This demonstrates an understanding of the corporate’s strategic course and the candidate’s means to contribute to its success.
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Reflecting Firm Tradition
The corporate’s tradition considerably influences the work atmosphere and worker interactions. Researching worker opinions and firm profiles offers insights into the prevailing work fashion, communication preferences, and staff dynamics. Aligning the target assertion with the corporate tradition demonstrates adaptability and a real need to suit throughout the organizational atmosphere. For instance, if an organization fosters a collaborative work atmosphere, the target assertion might emphasize the candidate’s teamwork expertise and expertise in cross-functional collaboration.
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Connecting with the Buyer Base
Understanding the corporate’s goal buyer base allows a extra focused and impactful goal assertion. Researching buyer demographics, preferences, and ache factors permits candidates to tailor their statements to replicate a deep understanding of the shopper expertise. For instance, if an organization caters to a technically savvy buyer base, highlighting technical proficiency throughout the goal assertion turns into significantly related. This demonstrates a capability to attach with and successfully serve the corporate’s particular buyer phase.
By tailoring the customer support consultant goal assertion to the particular firm, candidates display real curiosity and a deep understanding of the group’s values, wants, and buyer base. This personalised method considerably enhances the resume’s influence, positioning the candidate as a powerful match for the corporate tradition and rising the chance of securing an interview. This demonstrates not solely professionalism but in addition a proactive method to profession improvement, signaling a candidate’s potential to contribute meaningfully to the group’s success.
Often Requested Questions
This part addresses widespread inquiries relating to the customer support consultant goal assertion on a resume, offering readability and steerage for crafting efficient and impactful statements.
Query 1: Is an goal assertion nonetheless vital on a customer support resume?
Whereas not all the time required, a well-crafted goal assertion can considerably profit entry-level candidates or these transitioning careers. It offers a concise abstract of profession targets and related expertise, shortly conveying suitability for a customer support function.
Query 2: How lengthy ought to a customer support goal assertion be?
Conciseness is essential. Intention for a quick assertion, usually two to a few sentences, specializing in key expertise and profession aspirations. Keep away from prolonged paragraphs which will lose a recruiter’s consideration.
Query 3: What are some widespread errors to keep away from in a customer support goal assertion?
Widespread pitfalls embody generic phrasing, lack of quantifiable achievements, and failing to tailor the assertion to the particular firm. Concentrate on demonstrating worth and showcasing related accomplishments.
Query 4: How can one quantify achievements in a customer support goal assertion?
Quantifying achievements offers concrete proof of expertise and influence. Use metrics resembling improved buyer satisfaction scores, lowered decision instances, or elevated buyer retention charges, offering particular numbers every time potential.
Query 5: How does one tailor an goal assertion to a particular firm?
Analysis the corporate’s values, mission, and buyer base. Align profession aspirations with firm targets and spotlight expertise that immediately tackle their wants. This demonstrates real curiosity and understanding.
Query 6: What is the distinction between an goal assertion and a abstract assertion?
An goal assertion focuses on profession targets, whereas a abstract assertion highlights key expertise and expertise. Take into account which method most accurately fits the person’s profession stage and the particular job software.
By addressing these widespread questions, candidates can achieve a clearer understanding of crafting efficient customer support consultant goal statements that improve their resumes and improve their possibilities of securing an interview.
The subsequent part will present concrete examples of efficient goal statements for varied customer support roles and expertise ranges.
Suggestions for Crafting a Compelling Buyer Service Goal Assertion
The following tips present sensible steerage for making a concise and impactful goal assertion that successfully communicates {qualifications} and profession aspirations to potential employers.
Tip 1: Concentrate on Worth Contribution.
Emphasize the tangible advantages supplied to a possible employer. As a substitute of itemizing expertise, display how these expertise translate into constructive outcomes for the group. For instance, “Searching for to leverage experience in battle decision and buyer retention to reinforce buyer loyalty and decrease churn.”
Tip 2: Quantify Achievements.
Use metrics to showcase accomplishments and supply concrete proof of previous efficiency. “Decreased common name dealing with time by 15% whereas sustaining a 95% buyer satisfaction score” is extra impactful than merely stating “Glorious communication expertise.”
Tip 3: Tailor to the Goal Firm.
Analysis the corporate’s values, tradition, and buyer base. Align the target assertion with firm targets and spotlight expertise that immediately tackle their wants. This demonstrates real curiosity and understanding.
Tip 4: Use Motion Verbs.
Start sentences with robust motion verbs to create a dynamic and results-oriented impression. Examples embody “resolved,” “applied,” “improved,” and “achieved.” This energetic voice conveys a way of initiative and accomplishment.
Tip 5: Preserve Conciseness.
Maintain the assertion temporary and centered, usually two to a few sentences. Prioritize key expertise and achievements, avoiding pointless jargon or filler phrases. Recruiters usually spend restricted time reviewing resumes, so conciseness is essential.
Tip 6: Spotlight Related Key phrases.
Incorporate key phrases from the job description to display a transparent understanding of the function’s necessities. This helps applicant monitoring techniques (ATS) establish related {qualifications} and will increase the possibilities of the resume being shortlisted.
Tip 7: Categorical Profession Aspirations.
Articulate long-term profession targets and the way they align with the corporate’s aims. This demonstrates ambition and a dedication to skilled development throughout the group.
By implementing the following tips, candidates can create compelling customer support goal statements that successfully talk their worth proposition and improve their possibilities of securing an interview. A well-crafted goal serves as a powerful introduction to the resume, capturing recruiter consideration and showcasing the candidate’s potential contributions.
The next part concludes this exploration of crafting efficient customer support goal statements with a abstract of key takeaways and actionable steps for implementation.
Conclusion
Efficient customer support consultant goal statements for resumes require cautious consideration of a number of key parts. Conciseness, impactful language, and a give attention to quantifiable achievements are important. Moreover, tailoring the assertion to the particular firm by aligning expertise and aspirations with organizational wants demonstrates real curiosity and enhances the applicant’s perceived worth. The strategic use of motion verbs strengthens the assertion’s influence, showcasing a proactive and results-oriented method. By avoiding generic phrasing and prioritizing related key phrases, candidates can guarantee their {qualifications} are readily obvious to recruiters and applicant monitoring techniques.
The target assertion serves as a crucial first impression, conveying not solely expertise and expertise but in addition profession aspirations and potential contributions to a potential employer. Cautious crafting of this assertion can considerably improve a resume’s effectiveness, rising the chance of securing an interview and in the end, a satisfying profession in customer support. The flexibility to articulate a transparent and compelling goal demonstrates professionalism, preparation, and a real dedication to excellence in customer support.
